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5. Troubleshooting
Printing Guide — Printer Driver Errors 343
Printer Driver Errors
Printer Driver Installation Error Messages
Setup Needs to Copy Windows NT Files
Problem Description
The wrong port type was selected from the Printer Ports dialog.
Corrective Action
1. Click Cancel until the Add Printer Wizard terminates.
2. Double-click Add Printer from the Printers folder but, when prompted to select a
port, choose Local Port.
Client Software CD Now Required
Problem Description
When adding a new printer driver, the end user did not choose the Have Disk option;
instead, he selected the printer name from the Add Printer list.
Corrective Action
1. Cancel the Add Printer Wizard.
2. Double-click Add Printer from the Printers folder but, when prompted to locate the
driver, click Have Disk.
3. Select Use Existing Driver to add another copy of an existing driver or browse to the
subdirectory that contains the appropriate *.inf file.
File *.DRV on Client CD Count Not Be Found
Problem Description
When adding a new printer driver, the user did not choose the Have Disk option but
selected the printer name from the Add Printer list.
Corrective Action
1. Cancel the Add Printer Wizard.
2. Double-click Add Printer from the Printers folder, but when prompted to locate the
driver, click Have Disk.
3. Browse to the subdirectory that contains the appropriate *.inf file.
Location Does Not Contain Information About Your
Hardware
Problem Description
The path to the *.inf file selected during driver installation is too far away. In other words,
there are too many characters in the directory path.
Corrective Action
Copy the directory containing the *.inf file to the local drive and resume installation.