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5. Troubleshooting
348 Printing Guide — TopAccessDocMon Errors
• Look at the Touch Panel Display for error messages. For instance, a prompt to load
paper holds up subsequent jobs in the queue.
• In a Peer to Peer environment, the job may be queued on the Microsoft Windows
operating system print spooler and, consequently, not available in Current Jobs or
the Jobs Log. If you do not see any error messages and the printer seems to be
working fine, resubmit the job.
• The job may be in the Novell print queue and thus, not visible for the moment. Use
NWAdmin or PCONSOLE to see if there are any queue errors.
Cannot Interpret TopAccessDocMon Messages/
Warning/Errors
Problem Description
The device status indicates the current state of the copier to which print jobs are being
submitted.
Corrective Action
For an explanation of device status messages, refer to the following section.
P.348 "TopAccessDocMon Notification Messages"
P.350 "TopAccessDocMon Printer Status Messages"
TopAccessDocMon Error Messages
When the error message or printer status message is displayed, refer to the following
section to find your corrective action.
P.348 "TopAccessDocMon Notification Messages"
P.350 "TopAccessDocMon Printer Status Messages"
TopAccessDocMon Notification Messages
The following table shows the notification messages displayed and helps you to find
more information about resolving it.
Message Description
Your document has been
printed.
User has sent a print job and it has finished printing success-
fully.
Your private print document is
now being held.
User has sent a private print job and it is ready for the user to
walk to copier and activate the job.
Your proof set has been
printed.
User has sent a private print job and a proof copy of a multi-
copy job has printed, and it is ready for the user to review
before releasing and printing the remaining copies.
Your fax has been transmit-
ted successfully.
User has sent a fax job and it has finished faxing successfully.