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6. ON LINE MODE EO18-33027
6. ON LINE MODE
6- 3
Error messages (continued)
Error Messages Problems/Cause Solutions
PAPER JAM **** 1. The media is jammed in the media
path. The media is not fed smoothly.
2. A wrong Media Sensor is selected for
the media being used.
3. The Black Mark Sensor is not
correctly aligned with the Black Mark
on the media.
4. Size of the loaded media is different
from the programmed size.
5. The Feed Gap Sensor cannot
distinguish the print area from a label
gap.
1. Remove the jammed media, and
clean the Platen. Then reload the
media correctly. Finally press the
[RESTART] key.
2. Turn the printer off and then on. Then
select the Media Sensor for the
media being used. Finally resend the
print job.
3. Adjust the sensor position. Then
press the [RESTART] key.
4. Replace the loaded media with one
which matches the programmed size
then press the [RESTART] key, or
turn the printer off and then on, select
a programmed size that matches the
loaded media. Finally resend the
print job.
5. Refer to Section 5.4 to set the
threshold. If this does not solve the
problem, turn off the printer, and call
a TOSHIBA TEC authorised service
representative.
NO PAPER **** 1. The media has run out.
2. The media is not loaded properly.
3. The media is slack.
1. Load new media. Then press the
[RESTART] key.
2. Reload the media correctly. Then
press the [RESTART] key.
3. Take up any slack in the media.
RIBBON ERROR **** The ribbon is not fed properly.
Remove the ribbon, and check the
status of the ribbon. Replace the ribbon,
if necessary. If the problem is not
solved, turn off the printer, and call a
TOSHIBA TEC authorised service
representative.
NO RIBBON **** The ribbon has run out. Load a new ribbon. Then press the
[RESTART] key.
REWIND FULL **** The Built-In Rewinder Unit is full. Remove the backing paper from the
Built-In Rewinder Unit. Then press the
[RESTART] key.
EXCESS HEAD TEMP The Print Head has overheated. Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call a TOSHIBA TEC
authorised service representative.
HEAD ERROR There is a problem with the Print Head. Replace the Print Head.
PASSWORD INVALID
Please Power OFF
The password entered was not correct
consecutively for three times.
Turn off the printer and back to on, then
enter a password again. If the correct
password is unknown, disable the
password setting by sending a @010
command. (For details, please refer to
External Equipment Interface
Specification.)
Other error messages A hardware or software problem may
have occurred.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.