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Troubleshooting ColorQube™ 9201/9202/9203
24-4 System Administrator Guide
At the Device
1. Press the <Machine Status> button.
2. Touch the [Machine Information] tab.
3. Touch [Information Pages].
4. Touch [Configuration Report].
5. Touch [Print], then touch [Close].
View the Network Setup details. Verify that the SMTP IP Address is correct and that the TCP/IP Domain
Name, Host Name and DNS settings are properly configured.
Was the E-mail Settings Correctly Configured?
For instructions, refer to E-mail on page 13-1.
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server for the
device. Log in to the mail server with the new account name and password to verify that the e-mail was
received at the server.
Note
A webmail application makes a convenient tool to use to log in to the mail server to check for the receipt
of e-mail.
Was E-mail Received at the SMTP Server?
While logged in to the device's e-mail account on the SMTP server, forward the e-mail to yourself.
If you receive the forwarded e-mail, you have verified that a valid path exists for receiving and forwarding e-
mail, using the device's account.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail to not
be received from the device. Other possibilities are that an authentication server is interfering with the
device's log in to the mail server, or that the mail client on the device is not working correctly. By successfully
sending e-mail to a mail server not subject to authentication, the possibility of a malfunctioning client can be
eliminated.
• Is the device's account name and password correct?
• Is the mail server down?
• Check that the mail server is configured to accept SMTP mail, as not all servers are configured to accept
SMTP e-mail. The device requires access to a mail server that accepts inbound mail traffic.
• Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted host.
• Try sending an e-mail from the device again. Ask the SMTP administrator to confirm that no errors were
encountered and check for 'bounce' messages to the device's "Reply To" address.
• Check that the message size does not exceed the attachment or message size limit policy of your SMTP
server.
• Troubleshoot the network path to the SMTP server. It may be necessary to perform a network trace
analysis.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further support.