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ColorQube™ 9201/9202/9203 Troubleshooting
System Administrator Guide 24-5
Troubleshooting: Internet Fax
If you are experiencing problems with sending an Internet Fax, first verify that the device is connected on
the network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Configure your device on the network or resolve any networking issues before attempting to use the Internet
Fax feature. For Instruction to configure the device on the network, see Enable TCP/IP and HTTP at the
Device on page 2-5.
Ensure Internet Fax is installed properly on the device.
At the device, verify that you have an Internet Fax button on the device screen interface and that this is not
grayed out and unavailable.
You may need to press the Services button to view the Internet Fax button on screen.
Install Internet Fax before proceeding. For instructions, refer to Internet Fax on page 14-1.
Note
If you have installed Internet Fax but the button is grayed out or unavailable, at the device press the Log
In / Out button. Enter the Administrator’s User Name (default is [1111]), touch [Next], enter Password
(default is [1111]), touch [Enter], touch the Tools tab, and touch User Interface Settings. Touch Service
Enablements, then Internet Fax, set the service to Enable, and touch Save. Reboot the device with the
Power On/Off button. For instructions on use of the Power On/Off button, click the Previous Menu button
at the top of this page, then click the button labeled Power On/Off Button.
Verify that the Internet Fax settings have been correctly configured on the device by printing a
Configuration Report.
At the Device
1. Press the <Machine Status> button.
2. Touch the [Machine Information] tab.
3. Touch [Information Pages].
4. Touch [Configuration Report].
5. Touch [Print], then touch [Close].
View the Network Setup details. Verify that the SMTP Server Address is correct and that the TCP/IP Domain
Name, Host Name and DNS settings are properly configured. Verify the POP3 Server Address is correct.
Are the Internet Fax Settings Correctly Configured?
For instructions, refer to Internet Fax on page 14-1.
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server for the
device. Log in to the mail server with the new account name and password to verify that the e-mail was
received at the server.