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Troubleshooting ColorQube™ 9201/9202/9203
24-8 System Administrator Guide
View the Server Fax Setup details. Verify that the Protocol is correct and that the Server Name and Path to
the Fax repository settings are properly configured.
Are the Server Fax Settings Correctly Configured?
Configure the Server Fax settings before continuing. For instructions, refer to Server Fax on page 23-1.
Check the Third Party Fax Server Configuration
1. At the fax server, disable the service so that it does not try to collect new faxes from the fax filing
repository. This will depend on the particular product but often the relevant service can be stopped.
Refer to the manufacturer's instructions contained with the fax server software to complete this task.
2. Send a test fax from the device.
3. View the location on the server where the fax filing repository was created. Verify that a directory with
the extension .XSM has been created and contains the correct TIFF files (one per page of the fax sent).
Does the fax filing repository contain the TIFF files?
If the fax filing repository contains the TIFF files then the device has successfully completed its task. The
problem lies with the third party fax server. Ensure the server is configured properly and the path to the fax
filing repository is set. Refer to the manufacturer's instructions contained with the fax server software to
complete this task.
Check the User Account and Fax Filing Location
1. Verify that the user account and password created for the Server Fax feature are correct and have
sufficient rights (permissions) to write files and create directories in the directory (the fax filing location).
2. Try logging into the fax filing location from another PC using the device’s account and password. Try to
create a directory and delete the directory. If you cannot perform this function check the user account
permissions.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further support.
Troubleshooting: Embedded Fax
If you are experiencing problems with Embedded Fax, first verify that the device is functioning in its existing
configuration by making a photocopy at the device.
Is the device functioning?
Resolve any mechanical issues before attempting to use Embedded Fax. For assistance and support, refer to
the www.xerox.com website.
Note
Server Fax and Embedded Fax are mutually exclusive services. If one is enabled, the other will not
function. Perform the steps immediately below, to check which service is enabled.