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Chapter 10 BCM50 Utilities 261
BCM50 Administration Guide
• duration — displays the duration of the call
• direction — “Outgoing” indicates that the call originated from the BCM50; “Incoming”
indicates that the call originated from outside and is directed at the BCM50
• start time — displays the time and date on which the call started
• user — displays the DN and name of the BCM50 user
• state — displays Idle if there is no active call on the line; displays Dialing if the BCM50 user
is in the process of dialing digits to place a call; dispalys Alerting if a call has been received on
the line and a BCM50 user’s phone is ringing; displays Connected if the line has a connected
call; displays Held if the line has a call on hold.
In the line monitor area, colours are used to indicate the state of each line:
• gray represents lines that are idle
• blue represents lines that are active
• red represents lines that are alerting
• dark red represents lines that are on hold
To view all lines
1 Click the Line Monitor tab.
2 Click the Show All Lines (Including Inactive) check box.
The Line Monitor area displays all lines on the BCM50 system. For lines displayed in light
gray, previous calls are shown until a new call is placed or received on that line.