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272 Chapter 11 Backing Up and Restoring BCM50 Data
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During the backup procedure, you can exclude a number of optional services from the backup
operation to ensure that service is not interrupted. The remainder of the services and settings are
automatically included during a backup operation. Table 71 lists the components that you can
choose to include or exclude from the backup operation.
Select the optional components that best fit your backup strategy. For example, if you do not want
to backup personal voicemail messages, you can select the CallPilot Configuration component and
deselect the CallPilot Messages component, which saves all CallPilot information except for
personal voicemail messages.
When you perform a restore operation, you can choose to restore any optional components that
were included in the backup operation.
Viewing backup and restore activity
A log archive tracks all backup and restore activities that occur on the system. You can retrieve
and view this file in the Operational logs category. The archive name is <archiver.systemlog>.
For information about logs, see Chapter 12, “Managing BCM50 Logs,” on page 301.
About backups
A backup collects the configuration settings and the data generated during the normal operation of
the BCM system.
Examples of configuration settings include:
• IP configuration details
• telephony programming
• SNMP settings
• Call Detail Recording settings
• BCM50 schedules (for example, the backup schedule, and the log retrieval schedule)
• greetings
•prompts
Examples of data generated during normal operations include:
• voicemail messages
• Call Detail Records
• faxes
Table 71 Optional components
Component Description
CallPilot Configuration Includes Voicemail and ContactCenter configuration information.
CallPilot Messages Includes Voicemail and ContactCenter configuration, Voicemail and
ContactCentre messages.