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BCM50 Administration Guide
Chapter 14
Accounting Management
This chapter describes how to manage accounts in a BCM50 system.
Overview of accounting management
BCM50 Call Detail Recording (CDR) is an application that records call activity. Each time a
telephone call is made to or from a BCM, detailed information about the call can be captured in a
Call Detail Recording file. You can use this information to:
• create billing records using third party software
• monitor call activity and therefore infer information about system utilization and other
indicators of system and services activity
About Call Detail Recording
You can use information collected by Call Detail Recording to determine whether the telephone
system is being used efficiently and to guard against abuse of the telephone system.
Call Detail Recording provides information about:
• the date and time of a call, and digits dialed
• the originating and the terminating line or station set
• whether an incoming call was answered
• elapsed time between origin of a call and when it was answered
• whether a call was transferred or put on hold
• call duration
• call charges
• calls associated with Account codes
• incoming call Calling Line Identification (CLID) information
• bearer Capability of the line in the call
• hospitality records for room occupancy status
• real Time records for ringing, DNIS, answered, unanswered, transferred, and released events
• for incoming calls with CLID information and Hospitality room occupancy status
Note: CDR monitors only incoming and outgoing calls. It does not monitor calls
within the BCM50 system.