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3-42 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Error Messages and Codes
37,022.40: Preheat Solenoid Disconnect. The
Preheat Solenoid is not drawing the
expected power from the supply.
37,023.41: Head Tilt Solenoid Disconnect. The
Head Tilt Solenoid is not drawing
the expected power from the supply.
Solenoid or Clutch Troubleshooting Procedure
Step Questions and Actions
Yes No
1 Run the appropriate diagnostic test:
■ 37,017.44 = Head Maintenance Clutch
■ 37,018.45 = Deskew Clutch
■ 37,019.46 = (8500/8550/8560) Main tray
pick Clutch
■ 37,019.46 =(8400) Pick Solenoid
■ 37,020.47 = (8500/8550/8560)
Multipurpose Pick Solenoid
■ 37,020.47 = (8400) Strip Solenoid
■ 37,021.48 = (8500/8550/8560) Strip
Solenoid
■ 37,022.40 = (8400) Preheat Solenoid
■ 37,023.41 = (8500/8550/8560) Head Tilt
Solenoid
Did the test pass?
Go to Step 3. Go to Step 2.
2 Check the wiring for the affected clutch or
solenoid.
Is the wiring damaged?
Replace the
harness.
Replace the
affected
component.
8400
8500/8550/
8560
PEST Description
37,021.48: 37,024.48: Tray 1 elevator disconnect. The main tray elevator is
not drawing the expected power from the supply.
Troubleshooting Procedure
Step Questions and Actions
Yes No
1 Run the Tray 2 Lift Motor test.
Did the test pass?
Replace the
Electronics
Module.
Go to Step 2.
2 Check the wiring to the Tray 2 Lift Motor.
Is the wiring damaged?
Replace the
wiring harness
Replace the
Tray Lift
Motor.
8400 PEST Description 8500/8550/8560 PEST description