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3-48 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Error Messages and Codes
Jam Codes
The printer stores the most recent 20 events in Jam History. To access this
information for 8400 models (in Customer Mode), press and hold the red
Cancel button, followed by pressing the OK button when the jam code/
message displays. When Service Tools is displayed, release both keys. Next,
scroll to Jam History and press OK to display the most recent jam list.
Phaser 8500/8550/8560 models have improved jam reporting. When the
printer is in a jam condition (in Customer Mode), pressing HELP displays the
jam code. The jam code contains 4-digits compared to the 3-digit codes
produced by 8400 models. The fourth digit indicates one of the following:
■ The tray number at which the jam occurred (1, 2, 3, or 4).
■ The jam occurred while processing a chase page (5).
■ The jam occurred when generating a duplex print (6)
If the Jam code is still not visible by pressing HELP when in customer mode,
press and hold the red Cancel button, followed by pressing the OK button
when the jam code/message displays. When Service Tools is displayed,
release both keys. Then, scroll to Jam History and press OK to display the
most recent jam list
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Jam History is not accessible from Service Diagnostics. It is only
accessible from Customer Mode.