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Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-61
Error Messages and Codes
X3X Tray 3 pick flag sensor timed out while exiting print.
1. Verify the paper loaded in Tray 3 is supported media.
2. Reduce the amount of media in the tray and reposition the guides to fit
firmly against the media.
3. Inspect and/or clean the pick roller assembly.
4. Run the Tray 3 Pick Shaft test.
5. Ensure ground integrity of the printer, see page 4-65.
6. Push up on the nudger roller until it is captured by the actuator arm.
7. Run the Pick Clutch test, replace the pick clutch.
8. Run the Media Path Drive test.
9. Replace the pick roller assembly.
10.Replace the Tray 3 525-sheet feeder.
Y2D Tray 4 media size sensor unexpectedly activated during warm-up.
Y2E Tray 4 media size sensor unexpectedly activated during printer ready.
Y2F Tray 4 media size sensor unexpectedly activated while printer in fault state.
Y2L Tray 4 media size sensor unexpectedly activated while printer in standby.
Y2M Tray 4 media size sensor unexpectedly activated while picking from Tray 2.
Y2N Tray 4 media size sensor unexpectedly activated while picking from Tray 3.
Y2P Tray 4 media size sensor unexpectedly activated while picking from Tray 4.
Y2Q Tray 4 media size sensor unexpectedly activated while picking from Tray 1.
Y2R Tray 4 media size sensor unexpectedly activated while duplexing.
Y2S Tray 4 media size sensor unexpectedly activated while paper staged for print.
Y2T Tray 4 media size sensor unexpectedly activated while transfixing the print.
Y2V Tray 4 media size sensor unexpectedly activated while the printer Drum
maintenance cycle was being performed.
Y2W Tray 4 media size sensor unexpectedly activated while printer imaging.
Y2X Tray 4 media size sensor unexpectedly activated while exiting print.
1. Ensure ground integrity of the printer, see page 4-65.
2. Ensure the paper guides are correctly set.
3. Run the Monitor Sensors test to test the media size sensor.
4. Replace the Tray 4 525-Sheet Feeder.
5. Replace the pivot arm.
Z2A Tray 4 pick flag triggered unexpectedly during abnormal shutdown.
Z2B Tray 4 pick flag triggered unexpectedly during normal shutdown.
Z2C Tray 4 Pick flag triggered unexpectedly during mechanical recovery.
Z2D Tray 4 pick flag triggered unexpectedly during warm-up.
Z2E Tray 4 pick flag triggered unexpectedly while printer ready.
Z2F Tray 4 pick flag triggered unexpectedly while printer in fault state.
Z2L Tray 4 pick flag triggered unexpectedly while printer in standby.
Jam Code Troubleshooting Procedures (Continued)