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Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-19
Error Messages and Codes
7,010.43: The Printhead is stuck in the tilted position, or is not able to tilt
forward to the print position, due to problems.
7,011.44: This is a soft fault and will not halt the printer.
7,012.45: The Drum transfix is not in home position, after the return home
motion has been completed.
7,014.47: The Printhead is not locked in the head tilt restraint spring.
7,015.48: The head tilt restraint spring is out of place.
Troubleshooting Procedure for 7,010 to 7,015 Error Code
Step Questions and Actions
Yes No
1 Reboot the printer.
Did this correct the problem?
Complete. Go to Step 2.
2 Do the Printhead Restraints rotate
correctly?
Go to Step 3. Repair or
replace the
Printhead
Restraints.
3 1. Has ink spilled ink around the Printhead
that prevents the Printhead from moving
to its center position? You should be able
to push the Printhead right to left.
Clean the
Printhead
area.
Go to Step 5.
4 Is the Printhead stuck to the Wiper Blade? Start the
printer in
diagnostics
mode and run
idiags test
Exercise
Heater - toggle
Printhead
heaters to
soften the ink.
Manual
separate the
wiper and
Printhead. Set
them in their
home
positions.
Go to Step 4.
5 Does the X-Axis Motor drive the Printhead
to its center position (so it can tilt forward)?
Go to step 6. Troubleshoot
the X-Axis
drive.
6 1. Check the Process Drive for obstructions
or damaged.
2. Ensure the gears are correctly aligned and
homed.
3. Verify the process shaft and drive module
shaft are at their home positions.
Did this correct the problem?
Complete. Go to Step 7.
7 Has ink spilled on the Head Tilt Gear on its
drive train (near left side of the Printhead)?
Clean the
gears.
Go to Step 8.