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Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-15
Error Messages and Codes
7,0XX.4x Errors - Process Motor Gearbox Faults
7,002.44: There is a problem with the process motor sub-system. The
process motor stalled during operation.
7,006.xx: The Head Tilt Solenoid is not activating the Head Tilt Gear, or the
Printhead is not tilting properly.
Troubleshooting Procedure for 7,002 Error Code
Step Questions and Actions
Yes No
1 Verify the Process Drive system is properly
homed, see
“Homing the Process Drive
Train” on page 6-8.
Did this resolve the problem?
Complete. Go to Step 2.
2 Use Service Diagnostics to run the Tilt Axis
Drive test.
Did the test fail?
Go to Step 3. Go to Step 4.
3 1. Check for and remove any obstructions in
the Process Drive.
2. Ensure the Process Drive gears are
correctly aligned.
Are the gears damaged?
Replace the
Process Drive.
Go to Step 4.
4 Use Service Diagnostics to run the Process
Motor test.
Did the test fail?
Replace the
Process Drive.
Go to Step 5.
5 Use Service Diagnostics to run the Transfix
Drive Slow test.
Did the test fail?
Verify the
transfix cams
are not
damaged.
Replace
problem
component.
Replace the
Process
Drive.
Troubleshooting Procedure for 7,006 Error Code
Step Questions and Actions
Yes No
1 Ensure the Process Drive system is
correctly homed as described in
“Homing
the Process Drive Train” on page 6-8.
Is the problem
fixed?
Go to Step 2.
2 Reboot the printer.
Is the solenoid activating the Head Tilt
Gear?
Go to Step 4. Go to Step 3.
3 Is ink blocking Head Tilt Gear motion?
Is the tilt-head latch properly installed?
Clean or
reinstall the
head-tilt and
start over with
Step 1.
Go to Step 4.