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Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-25
Error Messages and Codes
11,006.43: Printhead broken serial link detected.
11,006.45: Printhead broken serial link detected.
11,007.44: PCI error detected.
11,008.45: The DMA hardware is not responding.
11,009.46: Communication timeout failure detected.
11,010.47: Hardware version mismatch.
11,010.48: Hardware version mismatch.
11,011.48: Software version mismatch.
11,012.49: The power control PLD does not match the expected version.
11,013.41: I/O PLD version mismatch.
11,014.42: Control Panel version mismatch.
11,015.43: Printhead PLD version mismatch.
11,016.44: Lower 525-sheet feeder PLD version mismatch.
11,017.45: Upper 525-sheet feeder PLD version mismatch.
11,018.46: Titan version mismatch.
Troubleshooting Procedure for Electronic Module Interface
Step Questions and Actions
Yes No
1 Ensure ground integrity for the printer.
Did this resolve the error?
Complete. Go to Step 2.
2 1. Inspect and reseat all connectors.
2. Inspect the gray cable between the I/O
board and the Electronics Module.
3. Ensure the cables are properly dressed in
the wiring raceway as detailed in the
wiring diagram section of this manual.
Did this correct the problem?
Complete. Go to Step 3.
3 Reset NVRAM and retest.
Did this resolve the problem?
Complete. Go to Step 4.
■ 11, 001.47 and 11,017.45 Replace Tray Lift Motor or the
Electronics Module.
■ 11,002.48 and 11, 016.44 Replace the optional tray (or
check wiring).
■ 11,003.49 and 11,0014.42 Replace the I/O board.
■ 11,004.41 and 11,013.41 Replace the I/O board or the
Control Panel.
■ 11,006.43 and 11,015.43 Replace the Printhead.
■ 11,009.46 Replace the I/O board or the
Electronics Module.
■ For all other 11,000.4x errors: Replace the Electronics
Module.