Filter
Top Products
5-20 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Print-Quality Troubleshooting
Ghosting
The image from a previous print is on the current print. This problem can
occur from prints being stacked in the output tray, causing the pressure of the
stack and the heat of the printer to cause “blocking” which has the
appearance of ghosting.
Initial Actions
■ Check the media used is supported by this printer.
■ Check that the paper path is clean and clear of debris.
Troubleshooting Reference
Applicable Parts Example Print
■ Drum Maintenenace Kit
■ Drum Maintenance Pivot Plate
■ Drum Maintenenace Camshaft
■ Drum Temperature Sensor
Ghosting Troubleshooting Procedure
Step Questions and Actions
Yes No
1 1. Try printing the images again, without
letting them stack in the output tray.
2. Try different paper. Ink may have a
problem adhering to smooth, impervious
surfaces of some paper.
Did this correct the problem?
Complete. Go to Step 2.
2 Run multiple prints; the first 2-sided print
will have the worst ghosting. Some Transfix
Roller ghosting is inherent to the printer but
will improve with multiple prints.
Does this correct the problem?
Complete. Go to Step 3.
s8500-040