Filter
Top Products
Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-29
Error Messages and Codes
13,200.41: The Printhead right jetstack heater is too hot.
13,202.43: The Printhead right jetstack heater took too long to reach its
setpoint.
13,259.46: The Printhead right jetstack thermistor circuit is open.
13,261.48: The Printhead right jetstack thermistor circuit is shorted.
13,263.41: The Printhead right jetstack thermistor returned a bad reading, or
the reading was corrupted by ESD.
13,264.42: The Printhead reservoir heater got too hot.
13,266.44: The Printhead reservoir heater took too long to reach its setpoint.
13,323.47: The Printhead reservoir thermistor circuit is open.
13,325.49: The Printhead reservoir thermistor circuit is shorted.
Troubleshooting Procedure for 13,136 to 13,199 Error Code (Printhead)
Step Questions and Actions
Yes No
1 Check that the ambient room temperature is
within specifications (see
“Environmental
Specifications” on page 1-12).
Is the room too cold or too hot?
Advise
customer.
Go to Step 2.
2 Ensure ground integrity (see “Ensuring
Ground Integrity” on page 4-65).
Are all components grounded properly?
Go to Step 3. Resolve
ground
integrity.
3 Use Service Diagnostics to run the Left
Jetstack Temperature test.
Did the test pass?
Go to Step 4. Replace the
Printhead.
4 Check and reseat all wiring to the Printhead.
Did this correct the problem?
Complete. Replace the
Printhead.
Troubleshooting Procedure for 13,200 to 13,263 Error Code (Printhead)
Step Questions and Actions
Yes No
1 Check that the ambient room temperature is
within specifications (see
“Environmental
Specifications” on page 1-12).
Is the room too cold or too hot?
Advise
customer.
Go to Step 2.
2 Ensure the ground integrity (see “Ensuring
Ground Integrity” on page 4-65).
Are all components grounded properly?
Go to Step 3. Resolve
ground
integrity.
3 Run the Right Jetstack Temperature test.
Did the test pass?
Go to Step 4. Replace the
Printhead.
4 Check and reseat all wiring to the Printhead.
Did this correct the problem?
Complete. Replace the
Printhead.