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3-18 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Error Messages and Codes
7,009.42: The Printhead is tilted back but not properly restrained in the park
arms.
8 Perform the Wiper Alignment procedure
(see
“Wiper Alignment Procedure” on
page 6-2).
Did this correct the problem?
Complete. Go to Step 9.
9 Use Service Diagnostics to run the Wiper
Drive test.
Did the test fail?
Inspect the
wiper drive
system and
replace any
defective
parts.
Complete.
Troubleshooting Procedure for 7,009 Error Code
Step Questions and Actions
Yes No
1 Check that the right and left Printhead
Restraints operate correctly and are not
damaged.
Complete. Go to Step 2.
2 Check that the Wiper Assembly is aligned
correctly (see
“Wiper Alignment Procedure”
on page 6-2).
Complete. Go to Step 3.
3 1. Check the Printhead wire routing.
2. Remove the Printhead and clean around
the Printhead tilt gears.
Did this correct the problem?
Complete. Go to Step 4.
4 Check that the Process Drive gears are
correctly aligned and homed (see
“Homing
the Process Drive Train” on page 6-8).
Did this correct the problem?
Complete. Go to Step 5.
5 Replace the Process Drive.
Did this correct the problem?
Complete. Go to Step 6
6 Use Service Diagnostics to run the Head
Maintenance Wiper Clutch test.
Did the test fail?
Replace the
Head
Maintenance
Clutch.
Go to Step 7.
7 Use Service Diagnostics to run the Wiper
Drive test.
Did the test fail?
Inspect the
maintenance
drive system,
replace any
defective
parts.
Replace the
Exit Module.
Troubleshooting Procedure for 7,008 Error Code (Continued)
Step Questions and Actions
Yes No