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Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-31
Error Messages and Codes
13,000.6x Errors - Program Faults
13,001.62: Thermals failed to read from printer NVRAM.
13,002.63: Value is not in valid range.
13,003.64: Thermal control task received an unexpected message.
13,004.65: Thermal control task was expecting initialization message, but
received other.
13,005.66: Thermal code tried to command a segment ID that did not exist.
13,006.67: Thermal code tried to command a segment ID that did not exist.
13,007.68: Thermal power manager task was expecting initialization
message, but received other.
13,008.60: Thermal power manager task received an unexpected message.
a. Reset NVRAM and retest.
b. Ensure ground integrity for the printer (see “Ensuring Ground
Integrity” on page 4-65).
Troubleshooting Procedure for 13,326 to 13,583 Error Code (Ink Loader)
Step Questions and Actions
Yes No
1 Check that the ambient room temperature is
within specifications (see
“Environmental
Specifications” on page 1-12).
Is the room too cold or too hot?
Advise
customer.
Go to Step 2.
2 Ensure ground integrity (see “Ensuring
Ground Integrity” on page 4-65).
Are all components grounded properly?
Go to Step 3. Resolve
ground
integrity.
3 Inspect and reseat the wiring to the ink
loader. Check for open wires.
Did this correct the problem?
Go to Step 4. Replace the
I/O board or
the Combined
Right Cable.
4 Run the appropriate Ink Melt test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
Did the test pass?
Replace the
Ink Loader.