Filter
Top Products
3-52 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Error Messages and Codes
C2F Strip flag unexpected event during fault.
C2K Strip flag unexpected event during transfix roller oiling.
C2M The strip flag actuated unexpectedly when paper picked from Tray 2.
C2N The strip flag actuated unexpectedly when paper picked from Tray 3.
C2P The strip flag actuated unexpectedly when paper picked from Tray 4.
C2Q The strip flag actuated unexpectedly when paper picked from Tray 1.
C2R Strip flag unexpected event during pick from the duplex path.
C2T Strip flag unexpected event during transfix.
1. Ensure ground integrity of the printer, see page 4-65.
2. Check the paper tray for overfill.
3. Run the Stripper sensor test.
4. Inspect the stripper blade for damage or debris.
5. Run the Paper Lead Edge Times test.
6. Replace the stripper carriage assembly.
C2X
Strip flag unexpected event during exit.
1. Ensure the media is not too thick and that it is supported by the printer.
2. Use a less glossy media.
3. Ensure the guides in the tray are snug against the media.
4. If the Drum maintenance unit is near the end of its life, replace it.
5. Clean and inspect the exit rollers.
6. Run the Paper Path Drive test.
C3M
The strip flag timed out waiting for the paper picked from Tray 2.
C3N The strip flag timed out waiting for the paper picked from Tray 3.
C3P The strip flag timed out waiting for the paper picked from Tray 4.
C3Q The strip flag timed out waiting for the paper picked from Tray 1.
C3T
NOTE After replacing the Process Drive, Drum Maintenance Pivot Plate or the Drum
Maintenance Camshaft (or any component requiring removal of the Process
Drive), the printer may experience Front Cover jams from Tray 2. The jam
occurs with paper in the Preheater and C3T jam errors (strip flag timeout during
transfix) recorded in Jam History. In many cases, Tray 1 (MPT) prints with no
jams.
These symptoms indicate that the Transfix Load Module is incorrectly timed
resulting in a late arrival of the leading edge at the strip flag. The likely cause is
the position of the Drum Maintenance Camshaft gear in relation to the Process
Drive gear. To correct this problem, see “Timing the Drum Maintenance
Camshaft” on page 6-9.
Strip flag time-out during transfix.
1. Ensure media is correct size and type for the tray. If envelope jam, try a
different style.
2. Check the Drum Maintenance Kit for proper operation, replace if necessary.
3. Ensure the Process Drive is correctly homed, see page 6-8.
4. Ensure the Stripper Carriage moves freely, run the Stripper Contact test.
5. Run the Transfix Drive Slow and Transfix Drive Fast tests.
C3X
Strip flag time-out during exit.
1. Open the Exit Cover and ensure the springs for the idler rollers are present
and installed correctly (they should be the same for all 5 rollers).
2. Verify the metal bar is installed on top of the exit guide.
Jam Code Troubleshooting Procedures (Continued)