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Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-9
Error Messages and Codes
2,0XX.4x Errors - I/O Circuit Board Fault
2,001.47: The print engine cannot detect the presence of the I/O Board.
2,0XX.6x Errors - I/O Board Program Faults
2,001.69: The Electronics Module failed to initialize.
2,002.61: This fault code indicates a problem with the printer program. The
engine firmware was unable to initialize the queues used for inter-task
communication.
2,003.62: This fault code indicates a problem with the printer program. The
engine firmware was unable to start the Service Diagnostics tasks.
2,004.63: Failure to start the print engine in suspend mode.
2,005.64: This fault code indicates a problem with the printer program. ROM
could not be opened for reading (idiags).
2,006.65: This fault code indicates a problem with the printer program. ROM
could not be loaded (idiags).
2,007.66: This fault code indicates a problem with the printer program (idiags)
entry point cannot be found.
a. Reset NVRAM and retest.
b. Ensure ground integrity (see “Ensuring Ground Integrity” on
page 4-65).
c. Replace the EEPROM chip.
d. Reboot the printer.
2,008.67: Configuration card is missing.
2,009.68: Configuration card is bad.
2,010.69: Configuration card is blank.
2,011.61: Configuration card is for the wrong product.
2,012.62: Configuration card is an invalid model.
a. Turn off printer.
b. Verify that configuration card is correct card for printer.
c. Insert or replace configuration card.
d. Turn on printer.
e. If problem continues, replace the Electronics Module.
Troubleshooting Procedure for I/O Board
Step Questions or Actions
Yes No
1 Are all I/O Board connections properly
seated?
Go to Step 3. Go to Step 2.
2 Reseat the connections and power On the
printer.
Does the error persist?
Go to Step 3. Complete.
3 Test the wiring from I/O board J840 to the
power control board J800.
Replace the I/O Board.