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Phaser 8400/8500/8550/8560 Color Printer Service Manual A-13
Reference
On-site Printhead Troubleshooting Checklist (8500/8550/8560)
PRINTHEAD TROUBLESHOOTING CHECKLIST
Phaser 8500/8550/8560/8560MFP Version 2.0
IMPORTANT! This checklist outlines proper printhead troubleshooting procedures. All Xerox service employees and
any other service personnel on any job involving a printhead replacement should perform it.
Service person name
Service Company
Phone Number
Date of printhead replacement
Printer serial number
Defective Printhead serial number
OUT Request ID number
Troubleshooting Summary – Follow the checklist below and fill in spaces as they apply as you complete
the troubleshooting procedures.
Incorrect Colors -- Incorrect colors, such as reds printing orange, IS NOT A VALID REASON for replacing
the printhead. Color issues are correctable by either purging old ink out the printhead or using alternate
Color Corrections at the print driver.
Check List
Items to
Complete
Value
or
Result
What to look for
Step
1
Do you suspect
or have
evidence of use
of generic ink
(non-Xerox
ink)?
YES
NO
Circle
one
1a. Did the customer state that they have used generic ink in this
printhead? YES NO
1b. Did you observe generic sticks or related packaging at the site?
YES NO
1c. Are there generic ink sticks in the ink loader?
YES NO
1d. Does the service history indicate possible use of generic ink?
YES NO
Indicate brands and lot codes of generic ink if used:
______________________________________________
If you answered YES to any of the above, be sure to document the
use of non-Xerox ink in the Comments section of this document.
Xerox U.S. personnel and Service Delivery Partners please record
non-Xerox ink use in the FIST system as well as in this document.