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3-26 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Error Messages and Codes
11,100.60 Errors - Temperature Error
The root problem for this error is temperature sensitivity with the power
supply’s opto-isolator chips. Check that the room temperature does not
exceed specifications and the fans run correctly. If OK, then replace the
Electronics Module.
12,000.60 Errors - Program Faults
1. Reset NVRAM and retest.
2. Ensure ground integrity for the printer (see “Ensuring Ground Integrity” on
page 4-65).
13,0XX.xx Errors - Thermal Faults
13,000.48: Thermal fault.
13,003.42:
13,007.46:
13,008.47: The Drum heater is too hot.
13,010.49: The Drum heater took too long to reach its setpoint.
Troubleshooting Procedures for Error Code 13,000 (Printhead)
Step Questions and Actions
Yes No
1 Ensure ground integrity for the printer.
Did this correct the problem?
Complete. Go to Step 2.
2 Reset NVRAM and retest.
Did this correct the problem?
Complete. Go to Step 3.
3 Check and reseat all data cables to the
Printhead.
Did this correct the problem?
Complete. Replace the
Printhead.
Troubleshooting Procedures for 13,003 to 13,007 Error Code
Step Questions and Actions
Yes No
1 Ensure ground integrity for the printer.
Did this correct the problem?
Complete. Go to Step 2.
2 Reset NVRAM and retest.
Did this correct the problem?
Complete. Replace in
this order:
■ NVRAM
■ Electronics
Module