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3-20 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Error Messages and Codes
7,0XX.6x Errors - Program Faults
1. Reset NVRAM and retest.
2. Ensure ground integrity for the printer (see “Ensuring Ground Integrity” on
page 4-65).
8
Use Service Diagnostics to run the Head
Maintenance Wiper Clutch test.
Did the test fail?
Replace the
Head
Maintenance
Clutch.
Go to Step 9.
9 1. Align the Wiper Assembly (page 6-2).
2. Use Service Diagnostics to run the Wiper
Drive Test.
Did the test fail?
Replace the
Exit Module.
Go to Step 10.
10 1. Use Service Diagnostics to run the Load
Maintenance Clutch test.
Did the test fail?
Inspect the
maintenance
drive system,
replace any
defective
parts.
Go to step 11.
11 Verify the Head Tilt Gear engages. You can
manually set the Head Tilt Gear.
Is the gear engaged properly?
Go to Step 12. Set the Head
Tilt Gear.
12 Use Service Diagnostics to run the Tilt Axis
Drive test.
Did the test fail?
Replace the
Process Drive.
Go to Step 13.
13 Use Service Diagnostics to run the Process
Motor test.
Did the test fail?
Replace the
Process Drive.
Troubleshooting Procedure for 7,010 to 7,015 Error Code (Continued)
Step Questions and Actions
Yes No