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Phaser 8400/8500/8550/8560 Color Printer Service Manual 5-13
Print-Quality Troubleshooting
Scratches or Marks Parallel to the Long Axis of Printing, Particularly with Film
Scratches or marks are usually caused by debris in the paper path. The
scratch or mark may extend into non-printed areas or be more pronounced on
the lower portion of the image.
Initial Actions
■ Check the media used is supported by this printer.
■ Check that the paper path is clean and clear of debris.
Troubleshooting Reference
Applicable Parts Example Print
■ Stripper Blade
■ Drum Maintenance Kit
■ Preheater
■ Media Guides
Scratches or Marks Troubleshooting Procedure
Step Questions and Actions
Yes No
1 1. Check the exit area, exit frame, Preheater,
Drum Maintenance Kit, Printhead, and
Stripper Blade for anything touching the
Drum.
2. Reseat any component interfering or
touching the Drum.
3. Clean the Stripper Blade.
Did this correct the problem?
Complete. Go to Step 2.
s8500-036