Filter
Top Products
Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-17
Error Messages and Codes
7,007.49: The process motor stalled while tilting the head.
7,008.41: The head tilt is not engaged, or the Printhead is stuck in the tilt
position by the tilt arms.
Troubleshooting Procedure for 7,007 Error Code
Step Questions and Actions
Yes No
1 1. Check the Printhead wire routing.
2. Remove the Printhead and inspect the
Printhead tilt and drive gears for ink
spills.
3. Re-route the wiring.
4. Clean around the gears and Printhead.
Did this correct the problem?
Complete. Go to Step 2.
2 To ensure Process Drive is correctly aligned,
homed, and free from damage, see
“Homing
the Process Drive Train” on page 6-8.
Did this correct the problem?
Complete. Replace the
Process
Drive.
Troubleshooting Procedure for 7,008 Error Code
Step Questions and Actions
Yes No
1 Reboot the printer.
Did this correct the problem?
Go to Step 2. Complete.
2 1. Check the printer for ink spills on the
HeadTilt Gear and the drive train.
2. Clean and reboot the printer.
Did this correct the problem?
Complete. Go to Step 3.
3 Check that the Printhead moves properly left
and right.
Go to Step 4. Remove any
obstructions
or replace any
defective
parts.
4 Ensure the Process Drive is correctly
aligned and homed (see
“Homing the
Process Drive Train” on page 6-8).
Are the gears damaged?
Replace the
Process Drive.
Go to Step 5.
5 1. Check the Process Drive for obstructions
or damaged.
2. Remove any obstructions.
Is the gearbox damaged?
Replace the
Process Drive.
Go to Step 6.
6 Use Service Diagnostics to run the Tilt Axis
Drive test.
Did the test fail?
Replace the
Process Drive.
Go to Step 7.
7 Use Service Diagnostics to run the Head
Maintenance Wiper Clutch test.
Did the test fail?
Replace the
Head
Maintenance
Clutch.
Go to Step 8.