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3-30 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Error Messages and Codes
13,327.42: The Printhead reservoir thermistor returned a bad reading, or the
reading was corrupted by ESD.
13,328.43: The ink loader CYAN heater is too hot.
13,330.45: The ink loader CYAN heater took too long to reach its setpoint.
13,387.48: The ink loader CYAN thermistor circuit is open.
13,389.41: The ink loader CYAN thermistor circuit is shorted.
13,391.43: The ink loader CYAN thermistor returned a bad reading, or was
corrupted by ESD.
13,392.44: The ink loader MAGENTA heater is too hot.
13,394.46: The ink loader MAGENTA heater took too long to reach its
setpoint.
13,451.49: The ink loader MAGENTA thermistor circuit is open.
13,453.42: The ink loader MAGENTA thermistor circuit is shorted.
13,455.44: The ink loader MAGENTA thermistor returned a bad reading, or
ESD corruption.
13,456.45: The ink loader YELLOW heater got too hot.
13,458.47: The ink loader YELLOW heater took too long to reach its setpoint.
13,515.41: The ink loader YELLOW thermistor circuit is open.
13,517.43: The ink loader YELLOW thermistor circuit is shorted.
13,519.45: The ink loader YELLOW thermistor returned a bad reading, or
ESD corruption.
13,520.46: The ink loader BLACK heater got too hot.
13,522.48: The ink loader BLACK heater took too long to reach its setpoint.
13,579.42: The ink loader BLACK thermistor circuit is open.
13,581.44: The ink loader BLACK thermistor circuit is shorted.
13,583.46: The ink loader BLACK thermistor returned a bad reading, or ESD
corruption.
Troubleshooting Procedure for 13,264 to 13,327 Error Code (Printhead)
Step Questions and Actions
Yes No
1 Check that the ambient room temperature is
within specifications (see
“Environmental
Specifications” on page 1-12).
Is the room too cold or too hot?
Advise
customer.
Go to Step 2.
2 Ensure ground integrity (see “Ensuring
Ground Integrity” on page 4-65).
Are all components grounded properly?
Go to Step 3. Resolve
ground
integrity.
3 Run the Printhead Reservoir Temperature
test.
Did the test pass?
Go to Step 4. Replace the
Printhead.
4 Check and reseat all wiring to the Printhead.
Did this correct the problem?
Complete. Replace the
Printhead.