Filter
Top Products
Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-21
Error Messages and Codes
8,0XX.xx Errors - Wiper/Media Drive Faults
8,005.48: The Media Drive stalled while moving the Wiper to home position.
8,006.49: The Wiper cannot verify the home position.
8,007.41: The Wiper stalled finding home.
8,008.42: The Wiper stalled while trying to move away from home position.
8,009.43: The Media Drive stalled while moving without the Head
Maintenance Clutch engaged.
8,015.49: The Media Drive stalled while moving the cap/wipe to park position.
8,025.41: The Media Drive stalled while moving the cap/wipe from park
position.
8,035.42: The Media Drive stalled while moving the cap/wipe Up.
8,045.43: The Media Drive stalled while moving the cap/wipe Down.
8,055.44: The Media Drive stalled while engaging headtilt.
Troubleshooting Procedure for Wiper/Media Gearbox
Step Questions and Actions
Yes No
1 Check for obstructions in the Wiper
Assembly path.
Is the Wiper Assembly obstructed by the
Printhead or wiring?
Clear any
obstructions.
Go to Step 2.
2 For an 8,005.48 error:
1. Check for paper in the paper path that is
adding drag to the rollers. Look for paper
or wiring interfering with the take away
roller.
2. Remove the Tray 1 Pick Solenoid to view
the meshing of the Take Away Roller’s
gears to the Media Drive Assembly.
Did this correct the problem?
Complete. Go to Step 5.
3 For an 8,007.41 error:
Check for a missing KL-clip securing the
Head Maintenance Clutch. Replace if
missing.
Did this correct the problem?
Complete. Go to Step 5.
4 For an 8,009.43 error:
1. Ensure that there is no paper in the paper
path adding drag to the rollers.
2. Ensure the Media Drive Assembly is fully
seated and correctly installed.
3. Remove the Tray 1 Pick Solenoid to view
the meshing of the take away roller’s
gears to the Media Drive Assembly.
4. Ensure the feed rollers are properly
engaged in the drive gears.
Did this correct the problem?
Complete. Replace the
Media Drive
Assembly.
5 Run the Wiper Drive test.
Did the test pass?
Go to Step 6. Go to Step 7.