Filter
Top Products
Figure 110: Location of the Serial Number ID Label on the 48-Port RJ-45
Line Card
Related Topics Contacting Customer Support to Obtain Return Materials Authorization for EX Series
Switches on page 253
•
• Returning an EX8200 Switch or Component for Repair or Replacement on page 241
Contacting Customer Support to Obtain Return Materials Authorization for EX Series
Switches
If you are returning a switch or hardware component to Juniper Networks for repair or
replacement, obtain a Return Materials Authorization (RMA) from Juniper Networks
Technical Assistance Center (JTAC).
Afterlocatingtheserialnumberoftheswitchorhardwarecomponentyouwanttoreturn,
open a Case with Juniper Networks Technical Assistance Center (JTAC)on the Web or
by telephone.
For instructions on locatingthe serial number of the switch or hardwarecomponent you
want to return:
•
See Locating the Serial Number on an EX2200 Switch or Component.
•
See Locating the Serial Number on an EX3200 or EX4200 Switch or Component.
•
See Locating the Serial Number on an EX4500 Switch or Component.
•
See “Locating the Serial Number on an EX8200 Switch or Component” on page 242.
Before yourequestan RMA fromJTAC, be preparedto provide the followinginformation:
•
Your existing case number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Typeof activity being performed on the switch when the problem occurred
•
Configuration data displayed by one or more show commands
253Copyright©2010, JuniperNetworks, Inc.
Chapter16:ReturningtheSwitchorSwitch Components