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DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115
Issue 1
April 2000
Troubleshooting an Upgrade
B-9Troubleshooting Release 8 Upgrades
B
Troubleshooting Release 8 Upgrades
The subsections to follow present specific procedures for common upgrade
problems, listed below:
■ No Translations After Upgrade
■ One Side Upgrades, the Other Side Does Not (No Shadowing); Active Side
Has Correct R8 Load
■ Restore Disk Install or Restore Disk Full Fails
■ Message Waiting Lamps On (After Removing an EPN)
■ Tone Clock Does Not Function in New EPN
■ Translation Corruption Detected
■ Unsuccessful Translation Read on System Restart (If Upgrading
From Pre-R7.1)
■ Software Incompatibility
■ Re-install the ISDN-PRI Links (Only for Failed Upgrades)
No Translations After Upgrade
This problem usually means that the
save translation
command, performed
during the upgrade, was not successful. To recover:
1. Install the backup tape (removable media) into the tape (removable
media) drive. This tape (removable media) must contain the original
translations before the upgrade started.
2. Verify that the software is Release 8 and that shadowing is up.
3. Copy the translations from the backup tape (removable media) to the disk.
Typ e
copy translation disk both
and press
Enter. This copies the
translations from tape (removable media) to disk and takes about 30
minutes.
4. Type
reset system 3
and press
Enter.
5. When the reboot is finished, the system should contain all of the
translations from the backup tape (removable media).