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DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115
Issue 1
April 2000
Glossary and Abbreviations
GL-18
direct agent
A feature, accessed only via ASAI, that allows a call to be placed in a split queue but routed only to
a specific agent in that split. The call receives normal ACD call treatment (for example,
announcements) and is measured as an ACD call while ensuring that a particular agent answers.
Direct Extension Selection (DXS)
A feature on an attendant console that allows an attendant direct access to voice terminals by
pressing a group-select button and a DXS button.
Direct Inward Dialing (DID)
A feature that allows an incoming call from the public network (not FX or WATS) to reach a specific
telephone without attendant assistance.
Direct Inward Dialing (DID) trunk
An incoming trunk used for dialing directly from the public network into a communications system
without help from the attendant.
disk drive
An electromechanical device that stores data on and retrieves data from one or more disks.
distributed communications system (DCS)
A network configuration linking two or more communications systems in such a way that selected
features appear to operate as if the network were one system.
DIVA
Data In/Voice Answer
DLC
Data line circuit
DLDM
Data-line data module
DMI
Digital-multiplexed interface
DND
Do not disturb
DNIS
Dialed-Number Identification Service
DOD
Direct Outward Dialing
domain
VDNs, ACD splits, and stations. The VDN domain is used for active-notification associations. The
ACD-split domain is for active-notification associations and domain-control associations. The
station domain is used for the domain-control associations.
domain-control association
A
Third Party Domain Control Request
capability initiates a unique CRV/link number combination,
which is referred to as a domain-control association.
domain-controlled split
A split for which
Third Party Domain Control
request has been accepted. A domain-controlled split
provides an event report for logout.