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5 - 6 ONline Ethernet Bridge Module Installation and Operation Guide
Technical Assistance
You can receive assistance for installing and troubleshooting the Bridge
Module by calling either your 3Com reseller or 3Com Technical Support. Be
prepared to supply a representative with the following information:
❑ Bridge serial number and Ethernet addresses
❑ Description of the problem
❑ Steps you have taken to try and correct the problem
❑ Type and software version of the ONline network management
module being used
❑ Version of software installed on your Bridge Module
❑ Status of the front panel LEDs
❑ Screen information (if available)
❑ Configuration of your concentrator
(you may find it helpful to refer to the Slot Usage Chart in Appendix B
of the ONline System Concentrator Installation and Operation Guide
for a record of this information)
Refer to Appendix E for instructions on contacting Technical Support for
your product..