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Solution: HP recommends that you use genuine HP print cartridges. Genuine HP
print cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
Cause: The print cartridges need to be cleaned.
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
For more information on print cartridges, see
Print cartridge troubleshooting.
Printouts have horizontal streaks or lines
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure you have paper loaded correctly.
To load full-size paper
1. Remove the output tray.
2. Slide the paper-width guide to its outermost position.
Chapter 12
134 Troubleshooting