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HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the HP All-in-One.
Prepare the HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to
send the HP All-in-One in for service, make sure you remove and keep the following items before
returning your device:
• The print cartridges
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP All-in-One
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the HP All-in-One
This section contains the following topics:
•
Remove the print cartridges before shipment
• Remove the control panel faceplate
Remove the print cartridges before shipment
Before you return the HP All-in-One, make sure you remove your print cartridges.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see
HP Quick Exchange Service (Japan).
HP Quick Exchange Service (Japan) 261