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The HP All-in-One prints a report with the results of the test. If the test fails, review
the report for information on how to fix the problem.
To test your fax setup from the control panel
1. Set up the HP All-in-One for faxing according to your particular home or office
setup instructions.
2. Insert the print cartridges and load full-size paper in the input tray before starting
the test.
3. Press Setup.
4. Press 6, then press 6 again.
This selects the Tools menu and then selects Run Fax Test.
The HP All-in-One displays the status of the test on the display and prints a report.
5. Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any
problems found.
6. After you pick up the fax report from the HP All-in-One, press OK.
If necessary, resolve any problems found and rerun the test.
Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
Power button is not lit, the HP All-in-One is turned off. Make sure the power cord is
firmly connected to the HP All-in-One and plugged into a power outlet. Press the
Power button to turn on the HP All-in-One.
Cause: The wrong phone cord is used to connect the HP All-in-One or the phone
cord is plugged into the wrong port.
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
Make sure you used the phone cord supplied in the box with the HP All-in-One to
connect to the telephone wall jack. One end of this special 2-wire phone cord should
Fax troubleshooting 171