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The fax log report shows an error
Cause: If there is a problem or error encountered during sending or receiving a fax,
a Fax Log report will print.
Solution: Review the following table for information on the error codes in the Fax
Log report. This information can help you troubleshoot any problems you encounter
when using the fax features of the HP All-in-One. The table also indicates which codes
are specific to Error Correction Mode (ECM). If the same error appears repeatedly,
try turning off ECM.
To change the ECM setting from the control panel
1. Press Setup.
2. Press 5, and then press 6.
This selects Advanced Fax Setup and then selects Error Correction Mode.
3. Press
to select On or Off.
4. Press OK.
Error code Error definition
(223 Error Correction
Mode)
224
One or more received pages might not be readable.
225-231 There is a feature incompatibility with the sending fax machine.
232-234
(235-236 Error Correction
Mode)
237
The telephone connection was lost.
238
(239-241 Error Correction
Mode)
The sending fax machine sent an unexpected communication.
242 The sending fax machine is attempting to receive instead of
send.
243-244
(245-246 Error Correction
Mode)
The sending fax machine prematurely ended the session.
247-248
(249-251 Error Correction
Mode)
There was a communication error with the sending fax
machine.
252 Telephone line conditions were too poor to receive a fax.
253 The sending fax machine attempted to use an unsupported
page width.
281
(282 Error Correction
Mode)
283-284
The telephone connection was lost.
Fax troubleshooting 221