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14 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Get support and other information from the Internet
• Before you call HP customer support
•
Access your serial number and service ID
•
Call in North America during warranty
• Call elsewhere in the world
•
HP Quick Exchange Service (Japan)
•
Prepare the HP All-in-One for shipment
• Pack the HP All-in-One
Warranty
To obtain HP repair service, you must first contact an HP service office or an HP Customer Support
Center for basic troubleshooting. See
Before you call HP customer support for steps to take before
calling Customer Support.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see
HP Quick Exchange Service (Japan).
For more information about the warranty, see the printed documentation that came with the HP All-
in-One.
Warranty upgrades
Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade option
that extends or enhances your standard product warranty. Available options might include priority
phone support, return service, or next business day exchange. Typically, service coverage begins
on product purchase date and must be purchased within a limited time of product purchase.
For more information, see:
• In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
• Outside the U.S., please call your local HP Customer Support office. See
Call elsewhere in the
world for a list of international Customer Support numbers.
• Go to the HP website at www.hp.com/support. If prompted, choose your country/region, and
then find warranty information.
Get support and other information from the Internet
To find support and warranty information, go to the HP website at www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on calling for technical
support.
This website also offers technical support, drivers, supplies, ordering information and other options
such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
Support options and availability vary by product, country/region, and language.
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