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reduced if you use a splitter or connect extra cables to extend the length of your
phone. A reduced fax signal can cause problems during fax reception.
• If you are using a splitter or extension cables, try removing them and connecting
the HP All-in-One directly to the telephone wall jack.
• To find out if other equipment is causing a problem, disconnect everything except
the HP All-in-One from the phone line, and then try to receive a fax. If you can
receive faxes successfully without the other equipment, one or more pieces of the
other equipment is causing problems; try adding them back one at a time and
receiving a fax each time, until you identify which equipment is causing the
problem.
Cause: The memory of the HP All-in-One is full.
Solution: If Backup Fax Reception is enabled and there is an error condition on
the HP All-in-One, the memory might become full of faxes that have not yet been
printed and the HP All-in-One will stop answering calls. If an error condition exists
that is preventing the HP All-in-One from printing faxes, review the display for
information on the error condition. Also, check for the following problems:
• The HP All-in-One is not set up properly for faxing. For more information, see
Set
up the HP All-in-One for faxing.
• There is no paper loaded in the input tray.
• There is a paper jam.
• The print cartridge door is open. Close the print cartridge door, as shown below:
• The print carriage is stalled. Turn the HP All-in-One off, remove any objects that
are blocking the print carriage (including any packing materials), and then turn
the HP All-in-One on again.
Chapter 12
192 Troubleshooting