Chapter 5: EMX Device Management
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when you are directed by Raritan Technical Support.
You can download the diagnostic file from the EMX device to a client
machine. The file is compressed into a .tgz file and should be sent to
Raritan Technical Support for interpretation.
This feature is accessible only by users with Administrative Privileges.
To retrieve a diagnostic file:
1. Choose Maintenance > Download Diagnostic Information. The File
Download dialog appears.
2. Click Save. The Save As dialog appears.
3. Navigate to the desired directory and click Save.
4. E-mail this file as instructed by Raritan Technical Support.