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Troubleshooting
76
5
Printer Does Not Print
Possible Cause Solutions
Is the power on? Confirm that the cable is securely plugged into the power outlet
and the printer.
Turn on the power switch.
Does the On Line indica-
tor stay on?
Press {
{{
{On Line}
}}
} so the indicator lights.
Does the Error indicator
stay red?
Check the error message on the panel display and take the re-
quired action.
Is paper loaded? Load paper into the paper tray or on the Bypass Tray.
See p.37 “Loading Paper and Other Media”.
Can you print a configura-
tion page?
If you cannot print a test page, it probably indicates a printer mal-
function. You should contact your sales or service representative.
See p.110 “List/Test Print Menu”.
If you can print a test page but cannot get the printer to print when
you issue a print command from the computer, it probably means
there is a problem with the computer.
Note that large or complex data might take a long time to be print-
ed.
Is the interface cable con-
necting the printer to the
computer connected se-
curely?
Connect the interface cable properly. If there are any connectors or
screws, confirm that they are fastened securely.
Are you using the correct
interface cable?
The type of interface cable you should use depends on the compu-
ter. Be sure to use the correct one.
If the cable is damaged or worn, replace it with a new one.
Is the paper feed roller
clean?
Clean the paper feed roller if it is dirty. See p.94 “Cleaning the Pa-
per Feed Roller”.