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252 Troubleshooting
When I send polls from my calculator, why can’t I find the
open response question type?
You cannot find the open response question type because you cannot
send open response question types from your calculator.
The Screen Capture tool
Can I capture screens from my own calculator?
No. You can only capture screens from your students’ calculators.
Can I capture the screens of students who aren’t in the
NavNet App?
Yes. You can capture your students’ screens as long as they are still
logged in to the network. Students are included in a screen capture if
they have logged in at least once during the class session, even if they do
not currently have the NavNet App open.
Why is there a yellow outline around a captured screen?
The yellow outline indicates that the screen did not refresh.
Why is there a yellow screen with the words
“Communication Error” in it?
This indicates that the TI-Navigator™ system cannot find the student on
the network. The student’s calculator may have become unplugged from
the hub.
Students
Why can’t I see a student’s icon?
Another students’ icon may be on top of the icon you are trying to find.
Why don’t logged-in students receive polls, activities, or
transfers?
The students may be in an Exit App state. The Exit App state occurs when
students exit the TI-Navigator™ App on their calculators but are still
logged in to the TI-Navigator™ network. Although students in the Exit
App state are logged in, they cannot receive polls, activities, or unforced
transfers.
If I delete a student from a class, can I later restore the
student to the class?
It depends on whether or not the student is also in other classes. If the
student is in other classes, then you can restore the student’s information
to the class by copying him or her to the class. If the student is not in
other classes, then the deletion is permanent.