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Chapter 15 : Troubleshooting 173
Why this might help
Fully charging the battery ensures your device is not conserving power
due to a low battery.
NOTE If you use an HP Touchstone, be sure to complete T4 using the USB cable
and the AC charger, not the Touchstone. Connecting directly to an outlet is more
effective in waking a device.
T5. Tether your device to your computer and reinstall webOS
IMPORTANT Don’t try this method until you’ve already tried the four Ts before
this.
1 On your computer’s web browser, go to hpwebos.com/account,
sign in, and write down the device’s product number and serial
number.
2Go to hpwebos.com/rom and click the link to get webOS Doctor.
3 Enter the device’s product number and serial number and follow the
instructions.
Why this might help
Installing the latest version of webOS wipes and refreshes all memory.
Your preferences, installed software, and files in USB drive storage are not
affected.
Want help while you use webOS Doctor? Go to hpwebos.com/support.
Select your device and click Support Services. Select one of the support
options.
HP webOS Account
Creating your HP webOS Account: Is your device ready for
setup?
BEFORE YOU BEGIN Did you remove the clear plastic screen protector? Your
device won’t respond well to your taps if the protector is covering the
touchscreen.
Look along the top of the screen from left to right:
Do you see:
1 The Wi-Fi icon showing white bars (not gray)?
No? Then turn Wi-Fi on and connect to a network (see Wi-Fi).
2 A battery icon that is green or at least one-third white?
No? Then charge your device: Plug the USB cable into the AC
charger, plug the charger into an electric outlet, and attach the small
end of the cable to the charger/microUSB connector on your device.
Charge the device for at least one hour.
If you answered Yes to all these questions and still can’t set up your
account, read the next sections.
Creating your HP webOS Account: Are you trying to use an
account from another webOS device?
When you set up your device, did you tap Sign In on the HP webOS
Account screen? Tap the Sign In button only if you can answer Yes to
these questions:
• Did you create a valid HP webOS Account on another webOS device
in the past?
• Do you want to use that same HP webOS Account again on your new
webOS device?