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Chapter 15 : Troubleshooting 179
I have an Exchange account at work, but my data is not
being downloaded to my device
Check with your system administrator to obtain or verify the name of the
mail server that offers you wireless access to the corporate mail system.
If you cannot obtain the name of this server (some companies do not give
it out because they do not want wireless access to their servers), you
cannot synchronize with your Exchange account.
If your company requires you to change your password for accessing your
Exchange account, you must change the password on your device (see
Change account login settings).
I entered the settings to sync with Exchange, but I can’t
synchronize with my company’s Exchange server
Check with your system administrator to find out if a systemwide locking
policy is in place.
A notification tells me that ActiveSync encountered a problem
on the server
There is a temporary problem with the server, or the server may be
temporarily overloaded. Try again later, and if the problem persists,
contact your system administrator.
A notification tells me that there is not enough free memory to
synchronize
1Press Center to display Card view.
2 Scroll through the cards and note how many applications are open.
3 Close any application you are not using by throwing its card off the
top of the screen.
If the problem persists, see Making room on your device for other
suggestions.
A notification tells me that the server could not be reached
Make sure your device is connected to a Wi-Fi network (see Icons in the
title bar).
If you have a network connection and receive this notification, it means
your device had to wait too long to connect to the Exchange server. The
connection may have been lost, the server may be temporarily
overloaded, or the server may have encountered an internal error. Check
your Exchange server name and proxy server settings (see Set up email:
Microsoft Exchange and Lotus Notes), and try again later.
A notification tells me that ActiveSync encountered a problem
with [item type] [item name]
There was an error while synchronizing a single item. This error can
usually be corrected only by deleting the item that caused the error. If you
sync again to see if the error persists, be aware that items causing this
type of error are skipped and do not show up again.
Email
I have problems using my account
Occasionally you may experience problems using an email account after
you set it up. If you followed the account setup procedure (see Set up
email) and are experiencing problems using the account, verify that the
account complies with your email provider’s requirements:
• Verify both your password and your username for your email account.