Filter
Top Products
Chapter 15 : Troubleshooting 187
or delete an online account), and then add it from the Contacts app
(see Customize Contacts) or the Accounts app (see Use the Accounts
application to set up an online account).
• To upload a video to YouTube, you must already have an account set up
on the YouTube site. YouTube has an upload limit of 10 minutes or 2GB.
Videos have poor quality during playback
• Low memory on your device may cause video files to play with poor
quality. Close any other open cards and play the video again.
• Try viewing the same file on your computer and observe the video
quality. If the video quality is poor when played on the computer, the
file may be corrupted. Download a new copy of the file to the computer
and try again. If the new file still won’t play on the computer, contact
the content provider for information on the quality of the files.
Print Manager
I can’t print from my HP printer
Your device supports printing on all network-capable HP printers that
support PCL page description language in the local LAN. These printers
include new HP ePrint-capable printers–Photosmart, Officejet, and
LaserJet–as well as legacy printers approximately five years old or newer.
Make sure your printer is turned on and that both your device and the
printer are connected to your local or corporate wireless network. For
personal printers, see the instructions that came with your printer for
information about setting up a printer on a wireless network
If you are having trouble printing, make sure of the following:
• Your printer is on and is connected to the same network as your HP
TouchPad.
• The printer is connected to the network over Wi-Fi or through an
Ethernet cable. You cannot print using a printer connected via USB to a
computer or a router.
• Your device is not connected to the network through a VPBN
connection. HP webOS printing does not support printing over VPN
If all of the above are true and your printer is on your corporate network,
you may need to add the printer manually. See Add a printer.
If it seems that your HP printer doesn’t support printing from your HP
TouchPad, a firmware update may be available for the printer that will
enable this feature. Check the documentation that came with your printer
for instructions on downloading and installing a firmware update.
HP webOS App Catalog
NOTE HP supports finding, purchasing, downloading, installing, updating, and
deleting HP webOS App Catalog applications. The app developer cannot assist
with any of these functions.
I can’t find the app I want to download
There are several sources of applications for your HP TouchPad:
App Catalog. App Catalog is located in the Launcher on webOS devices.
Applications that have been reviewed by HP and meet specific
development standards are included in App Catalog searches. They
appear with a blue background on the App Catalog details page for the
application.
Web distribution. Web distribution apps are located on the Internet and
can be found by visiting precentral.net. Web-distributed apps are
delivered to the device via links and are downloaded and installed using
App Catalog on the device. The app details page for a web app appears
with a gray background. Because web-distributed apps have not been
reviewed by HP, they cannot be found in App Catalog on the device; they
may, however, appear in Software Manager after they are installed.