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174 Chapter 15 : Troubleshooting
If you answered No to those questions, do this:
• Swipe left on the screen until you see the HP webOS Account screen
again. Then tap Create New Account.
If you answered Yes to the questions, do this:
• If you forgot the account password, tap Forgot Login? Enter the answer
to your security question and tap Done. Create a new password and
tap Done.
If that doesn’t work, do this:
• For help on setting up your old account on your new device, go to
hpwebos.com/support. Select your device and click Support Services.
Select one of the support options.
Creating your HP webOS Account: Are you having trouble
creating a new account?
To create an HP webOS Account, do the following:
1During setup, tap Create New Account.
2 Tap the field labeled First and Last Name and enter your first and
last name.
3Tap the Email field and enter a valid email address. Enter the same
email address in the Confirm Email field. Note the following:
• Enter the full address, for example: yourname@emailaccount.com.
• Enter the address accurately, with an @ sign and a period, and
the appropriate domain type at the end (com, net, and so on).
4 Create a password for your account. It must be between 6 and 20
characters long. You must enter it exactly the same way in the
Password and Confirm Password fields. Note the following:
• This password can be anything you want. You do not need to
enter the password associated with the email address you entered.
• To type a symbol that appears on a number key on the keyboard:
Tap Shift and then the key (see Enter symbols and alternate
characters).
• To enter an accented character or a symbol that doesn’t appear
on the keyboard: Tap to open the symbol keyboard, and
tap the symbol. If the symbol you want is not displayed, tap
to return to the alphanumeric keyboard, and then tap and hold a
key to see the symbols associated with that key. When you see the
symbol you want, tap it. For a complete list of the symbols
associated with each key, see Symbols and accented characters.
5 Tap the question displayed in the Security Question field, and select
a security question. Tap the Answer field and enter the answer.
6Tap Create.