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Chapter 15 : Troubleshooting 185
I have duplicate contacts
• If the duplicate contacts are from the same source—if, for example, both
contacts are Google contacts or both contacts are Exchange contacts—
link the duplicate contacts (see Link a contact).
• Delete one of the duplicate records from the source, such as Google or
Exchange, or delete the duplicate from the device (see Delete a
contact).
• Manually synchronize Contacts with your online accounts (see
Manually synchronize Contacts with your online accounts).
I started entering a contact’s name in Card view or the
Launcher, but I’m not seeing the person in the results
• With Just Type, you need to enter at least two letters before contact
matches are returned.
• You may need to scroll down the list to find the match you want.
• If you still don’t see the match you want, try typing a few more
characters of the person’s name.
I can’t synchronize Calendar events
Different accounts sync events for different periods of time into the past
and future. Note the following to be sure the information you want to sync
is available for the account:
• Google accounts sync events one month back and two months forward.
• Yahoo! accounts sync events one month back and three months
forward.
• Exchange accounts sync events two weeks back and unlimited forward.
• If you are trying to synchronize with a desktop application using the
USB cable, note that HP webOS does not support synchronization of HP
webOS devices with desktop software such as Palm Desktop software
or desktop Outlook. Instead, webOS devices synchronize wirelessly
with online services such as Google or Microsoft Exchange ActiveSync.
If you are trying to synchronize with a third-party desktop application,
contact the application developer for support.
• Make sure your device is connected to a Wi-Fi network (see Icons in the
title bar).
• Set up your online account to sync on your device if you have not
already done so (see How do I get events into Calendar?).
IMPORTANT If you want to add a Google Calendar account on your device,
make sure your Gmail account includes Google Calendar before you add your
Google account on your device. By default, Gmail accounts do not
automatically include Google Calendar. If you don’t already have a Gmail
account, go to mail.google.com and create one. To add Google Calendar to
your Gmail account, go to google.com/calendar and log in using your Gmail
account name and password. When prompted, add Google Calendar to your
account.
• Verify the default calendar account. When a new calendar event is
created on the device, it syncs with the default account (see Customize
Calendar).
• Manually sync Calendar (see Manually synchronize Calendar with your
online accounts).
NOTE You should see a notification at the top of your screen when the account
starts to sync. You may have to wait up to 30 minutes after a sync operation
starts for your data to appear if the data is located in an online account.
• Delete the account on the device, and then re-create it (see Use the
Accounts application to edit or delete an online account and Use the
Accounts application to set up an online account).
Some of my calendar information is missing
• If the missing calendar information is from an Exchange account, make
sure the email account is set up as an Exchange account, not a POP or
IMAP account. An Exchange account that is set up as a POP or IMAP
account cannot sync calendar information (see Change account login
settings).
• Verify that your calendar information is correct in your online account.
• Verify that the calendar information is correct on the device.