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Chapter 15 : Troubleshooting 191
• If you are using a ringtone you installed, open Sounds & Ringtones
and tap Ringtone. Tap the default ringtone for your device. If selecting
the default ringtone solves the problem, the ringtone you installed is not
working properly. Delete the ringtone you installed from your device by
following the steps in Delete files and folders using USB Drive mode.
My device doesn’t vibrate
• Make sure the vibrate setting is turned on: Open Sounds & Ringtones
. If Off appears next to Vibrate, tap Off to change the setting from
Off to On.
• Tap, hold, and drag the Ringtone Volume slider in either direction. The
device should vibrate, and the ringtone should play.
Transferring information to and from your
computer
When I connect my device to my computer, I don’t get the
prompt to put the device in USB Drive mode
Check the title bar at the top of the screen. If the USB icon is displayed,
tap the icon to open the dashboard. To put your device in USB Drive
mode, tap the USB Drive dashboard item.
I copied files from my computer, but I can’t see or play them
on my device
When you connect your device to your computer in USB Drive mode, you
can copy any file onto your device. However, each media application on
your device—Photos & Videos and Music—can display or play files in
certain file formats only. If your media file is in an unsupported format,
you can’t use it on your device.
For a list of supported photo and video file types, see Photos & Videos.
For a list of supported music file types, see Music.
When I open the folder representing my device on my
computer, I see subfolders. Do I need to move my files into
these folders?
The default folders are there to help you organize files you copy to and
from your computer. But you can copy files from your computer into any
folder you want—you can create your own folders, or just drag your files
to the top level of the drive. As long as the file is in a supported format,
your device can detect and open it.
I want to transfer files from my device to my computer, but the
screen is cracked or doesn’t respond to taps, so I can’t access
USB Drive mode
If you can’t put your device in USB Drive mode using the screen, you can
use a button combination. Connect your device to your computer using
the USB cable, and then press and hold the power button + volume
down.
Backing up and restoring data
I need to reset my device but don’t understand the difference
among the erase options
The four erase options are as follows:
Erase Apps & Data: Erases all application data and settings, as well as
any applications you installed from App Catalog.
Erase USB Drive: Erases all files stored in USB drive storage, such as
pictures, videos, and music.
Full Erase: Erases application data and settings, apps you installed, and
USB drive storage files. Select this option if you want a clean erase of
your currently installed apps and files but plan to continue using the
device.