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Chapter 15 : Troubleshooting 193
Hands-free devices
I can’t make or receive calls using a Bluetooth
®
hands-free
device
If you are making and receiving calls through a connected HP webOS
smartphone, you can’t use your device to transfer the audio from your
device to a Bluetooth headset. You can, however, connect the smartphone
to a Bluetooth headset—this automatically disconnects the smartphone
from your device and transfers the call audio to the headset.
If you are on a Skype voice call and are having trouble using a Bluetooth
headset, try the following:
• If you have earphones connected to your device, disconnect them.
• Restart your device (see Restart your device).
• Verify that the hands-free device is compatible with your device. Go to
hpwebos.com/support to see a list of supported devices.
NOTE This list contains only devices that have been tested for compatibility. It is
possible that a device that does not appear on the list may be compatible with
your HP TouchPad.
• Make sure that the Bluetooth feature is turned on (see Turn the Bluetooth
feature on/off).
• Make sure that your device is paired with your hands-free device, and
the hands-free device appears in the Devices list (see Connect with a
paired device).
• Make sure that the volume on the hands-free device and on your device
is set loud enough to hear.
• Make sure your Bluetooth hands-free device is charged and turned on.
• Make sure that your device is within range of the hands-free device.
Bluetooth range is up to 30 feet (10 meters) in optimum environmental
conditions, which include the absence of obstacles, radio interference
from nearby electronic equipment, and other factors.
• Make sure that you are away from other devices using the 2.4GHz
radio frequency, such as cordless phones and microwaves. If this is
impossible, move the device closer to the hands-free device.
I lost the connection between my device and my Bluetooth
headset
If your headset isn’t working, delete the existing pairing (see Delete a
device) and create a new one (see Set up and use a Bluetooth®
hands-free device).
I hear static or interference when using my hands-free device
• Be sure your hands-free device has a sufficient battery charge.
• Move to a quieter location to reduce environmental noise.
• Try placing the device and the headset on the same side of the body.
• Try moving your HP TouchPad closer to the hands-free device. Audio
quality degrades as the distance between your device and the
hands-free device increases. The effective range for a hands-free device
varies among manufacturers.
• Confirm that no obstructions, including your body, are between the HP
TouchPad and your hands-free device. Items such as furniture, people,
or walls that are in the path between the headset and the device will
impair audio quality.
Some features of my hands-free device don’t work with my HP
TouchPad
• Check the compatibility list at hpwebos.com/support to ensure that
your device is compatible with your HP TouchPad.
• Even if the hands-free device is compatible with your HP TouchPad, your
HP TouchPad may not support all the features of the device. Check the
documentation that came with your hands-free device or the
manufacturer’s website for feature-compatibility information between
the device and your HP TouchPad.