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Chapter 15 : Troubleshooting 183
• Clear the cache in Web Preferences. Open Web and open the
application menu. Tap Preferences, and then tap Clear Cache. This
ensures that pages are viewed directly from the Internet and not from a
saved copy of the page on the device. Then close Web and reopen
it.
• To confirm you have an Internet connection, try to view a web page
you’ve loaded before.
• After confirming your Internet connection, try to view the page again. If
it comes up blank, tap .
• Some websites redirect simple web addresses given to the public to
actual web addresses that are more complex (for example, if you enter
the address www.hpwebos.com/support, it may actually go to the web
address http://www.hpwebos.com/us/support). If the Web app can’t
follow the redirect, enter the web address in a desktop browser and
read the actual web address in the address bar. Then enter the actual
address in Web at the top of the screen.
• If a website appears static or is missing content, look for a Skip button,
a link to a mobile or tablet version of the site, or a link to a basic HTML
version of the site that your device can render properly.
• If you’re still having trouble, the page may contain elements that are
not supported by the browser, such as Shockwave, Silverlight, VBScript,
WML script, and other plug-ins.
An image or map is too small on my screen
Do either of the following:
• To switch to landscape mode to see more of the image, turn the device
on its side.
• To zoom in on the image, pinch out or double-tap the image.
A secure site refuses to permit a transaction
Some websites don’t support certain browsers for transactions. Contact
the site’s webmaster to make sure the site allows transactions using your
device’s web browser.
Calendar and Contacts
I haven’t entered any contacts or calendar events on my
device, but when I open those apps, I see entries
The entries you see displayed in Calendar or Contacts have been
downloaded to your device from one of your online accounts such as
Google or Exchange. In the Accounts application, as well as in Email,
Calendar, or Contacts, you can set up a relationship to wirelessly sync
data with one of these accounts. When you do so, you specify the apps
that should download data from that account. So, for example, you could
set up your Google account in Email, and choose whether to also
download contacts and calendar events. If you choose to download
Google calendar info, your device’s calendar automatically displays
events entered in your Google calendar—even though you haven’t
opened the app yet.
You can remove an online account from an application so that that app
no longer syncs with that account (see Use the Accounts application to
edit or delete an online account, Delete an online account from Contacts,
Delete an online account from Calendar, or Delete an email account).
My personal and work contact and calendar information is
getting merged into a single view—I’d rather keep them
separate
The HP Synergy feature on your device displays information from several
sources in a single view, so you can access your info quickly, without
having to remember where you stored it. Even though the information is
visible in one view, the sources of that information are kept separate.
In Calendar, to see events from just one calendar, tap Hide All on the right
side of the screen, and then tap the individual account you want to view
on the left (see Change the Calendar display).
In Contacts, the list view shows all contacts from all accounts. You can,
however, see what data comes from which account by opening the
contact and tapping Edit. If you want to unlink contacts, see Unlink a
contact.