Filter
Top Products
182 Chapter 15 : Troubleshooting
• If the device does not automatically connect to a known network, select
your Wi-Fi network from the list. If the device does not detect your Wi-Fi
network, continue to the next step.
• Try connecting to the Wi-Fi network with another computer or device.
• If you cannot connect using the other device, there may be a
problem with your Internet connection or wireless router. Unplug
the modem and the wireless router and reboot the modem. After
the modem re-establishes an Internet connection, plug in the
wireless router and try connecting again. If you still can't connect
with the other device or computer, contact your Internet service
provider.
• If you can connect with the other device, but not with the HP
TouchPad, continue with the next step.
• Does your Wi-Fi network use MAC address filtering? MAC address
filtering is a common method of securing a Wi-Fi network. The filter list
is similar to a guest list at a party; if you’re not on the list, you can't
come in. The filter list (allowing access to your network) lives on your
Wi-Fi router. If your Wi-Fi network uses MAC address filtering, you need
to log in to the Wi-Fi router and add your device’s MAC address to the
access control list. Because each router has a unique method to perform
this task, consult your router documentation for detailed instructions. To
find your device’s MAC address: Open Device Info and tap More
Info. The MAC address is the Wi-Fi hex number under Device.
• Restart your device (see Restart your device).
I can’t make a Wi-Fi connection from a public or corporate
network
• Turn off Wi-Fi, and then turn it on again (see Turn Wi-Fi on/off).
• If the device does not automatically connect to a known network, do
one of the following:
• Select the Wi-Fi network you want to connect to from the list.
• If you’re trying to connect to a secure network with a hidden
name, ask the system administrator for the info needed to connect
to the network.
• If you’re not trying to connect to a secure network with a hidden
name and there are no Wi-Fi networks detected, there are no
Wi-Fi networks available for the device to connect to. Try moving
to another location and attempting the connection again.
• Try connecting to the Wi-Fi network with another computer or device.
• If you cannot connect using the other device, there may be a
problem with the Wi-Fi network’s Internet connection or wireless
router. Report the problem to the system administrator.
• If you can connect with the other device, but not with the HP
TouchPad, continue with the next step.
• Does the Wi-Fi network use MAC address filtering? MAC address
filtering is a common method of securing a Wi-Fi network. The filter list
is similar to a guest list at a party; if you’re not on the list, you can't
come in. The filter list (allowing access to the Wi-Fi network) lives on the
Wi-Fi router. This list is maintained by the system administrator and you
must provide the administrator with your device’s MAC address and
request to be added to the list. To find your device’s MAC address:
Open Device Info and tap More Info. The MAC address is the Wi-Fi
hex number under Device.
• Restart your device (see Restart your device).
I am trying to connect my device to my Wi-Fi network and
need to find the device’s MAC address
Open Device Info , tap More Info, and tap Hardware. Under Device,
the number listed to the right of Wi-Fi is your device’s MAC address.
Web
I can’t access a web page
• Make sure your device is connected to a Wi-Fi network (see Icons in the
title bar). If you do not have a Wi-Fi network connection, see the topic
that matches your situation:
• I can’t make a Wi-Fi connection from my home network
• I can’t make a Wi-Fi connection from a public or corporate
network